*Able work on weekend,public holiday and rotate night shift.
• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required
• Recommends and suggests specialties to guest, up sells whenever possible
• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet
• Inspects table and glassware for cleanliness and damages
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies
• Presents bill upon request and processes payment
• Train staff in the outlet as and when necessary
• Ensure that service team adheres and comply to company’s policies and procedures
• Ensure product knowledge is accurately delivered to staff
• Handle customer complaints and feedback
• Ensuring that the handover, closing and opening procedures are completed in each shift
• Ensure the cleanliness of the outlet is maintained throughout
• To maintain a sound knowledge of the menu and presentation standards for food and drinks
• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager
Requirements
• Interest in wine & service
• Prior experience in Food & Beverage is required
• Proactive and guest focused
• Time and task management skills
• Upselling skills
• Attention to detail and able to lead a team
• Able to settle any guest transaction via Food & Beverage Operational System (POS)
• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.
