- Perform lifecycle activities for Joiner, Mover, Leaver (JML), file, and user permissions, maintaining a consistent and efficient delivery approach.
- Prioritize and handle Service Requests and inquiries, ensuring accurate and timely completion of tasks and responses.
- Remediate incidents and escalate to relevant teams when necessary.
- Ensure adherence to policies and standards while completing all tasks and duties.
- Maintain accurate audit trails to support internal and external audits.
- Monitor service levels and provide reports to the Head of IAM.
- Assist in information collection, preparation, and reviews to support audit, certification, and access remediation.
- Produce comprehensive IAM documentation suitable for various stakeholders.
- Continuously evaluate IAM services, standards, processes, and documentation to identify areas for improvement and drive the function's development.