Most importantly this role needs to :
Provide technical support at the Material Science Lab and have experience & license for operating :
1.Analysis instruments for electronics products, including FTIR/ GCMS/ XRF/ SEM/ EDS/ Real time X-ray radiography/ metallographic sample preparation / Mechanical Testing Systems and Reliability Testing Systems.
2. Metrology equipment – hardness, mechanical testing machines, optical measurement systems
3.Perform quality, reliability and failure analysis on electronic product assemblies
· Provide professional remote technical support services for client users
· Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
· Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
· Special cases are upgraded in time, and cooperate with other teams to solve user problems.
· Clearly and completely record case information in the system according to the process.
· Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.
· Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.
· Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
· College degree or above
· Knowledge in customer support
