Amazon is seeking an experienced Operations Launch Program Manager (PM) to support fast paced launch and expansion of new business operations across the globe. The Operations Launch PM will be an expert in at Amazon Operations systems and technology and assists with driving business decisions in a fast paced and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organization. This individual will coordinate the stakeholders required to launch new business operations. This will require defining and scoping program requirements and critical path, ensuring the safety of our employees, understanding intricate inter-dependencies within the program, and driving and coordinating cross-functional teams and external vendors to launch on time and on budget, as well as driving standardization and consistency within our network, in order to continuously raise the bar of our marketplace launches. You will be part of a high functioning team with ultimate responsibility for the launch of multiple, complex, high capital projects. What could be more fulfilling than the opportunity to launch exciting new business operations that directly impact Amazon customers?
Key job responsibilities
- Planning, driving and coordinating the execution of all operational functions for successful launch
- Managing cross-functional teams from project scoping to customer-facing launch, often operating in ambiguous environments
- Able to juggle multiple programs with competing deadlines while maintaining customer focus
- Providing detailed, data-driven insight to identify and prioritize opportunities and to shape our program and operational decisions, as well as foresee risks, “join the dots” and drive to resolution
- Proactively build and manage relationships with key internal stakeholders across a range of businesses, with excellent communication skills
- Takes ownership and accountability for programs, while maintaining the ability to ask for help, and escalate issues and problems as necessary to keep programs on track
- Designing program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from a wide range of worldwide stakeholders
- “Rolling up your sleeves” to help get things done: we’re all about launch and expansion
- Up to 50% travelling across the region
Basic qualifications
- 4+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- System/tech expert in at least one of the following work streams: Fulfilment, Transportation or Supply Chain
- Experience in building transportation networks including carrier selection, procurement, integration is favourable.
- Ability to travel Internationally on a regular basis
Preferred qualifications
- Experience in complex problem solving, and working in a tight schedule environment
- Experience in program or project management
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 2+ years of driving process improvements experience
- Have lived/worked/studied in multiple countries and exposed to different working cultures
- Broad skill set including excellent business judgment
- Deep curiosity about how things work
- Strong written and oral communication skill
- The ability to define effective processes and mechanisms that scale
- Passion for launching new business operations to our customers.
- Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment
