Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Primary Purpose
You assist the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. You help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Coach Standards.
You lead by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Coach Service standards.
The successful individual will leverage their proficiency to...
- Take ownership, accountability for store and personal productivity
- Contributes to setting goals and holds team accountable for productivity standards
- Provides leadership through role modeling Coach Service behaviors and Coach approach standards
- Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
- Consistently ensures all daily tasks are completed without negatively impacting service
- Resolve conflicts with team members in a timely and productive manner
- Inspires team to meet and exceed performance standards
- Utilizes all Coach training initiatives to assist in developing the team and provide Coaching to other team members
- Develop plans to address key business issues, utilizes plans to impact business and achieve desired results
The accomplished individual will possess...
- 3 years’ experience in retail or service industry
- 1 year experience in a position of leadership, management experience
- Ability to communicate effectively with customers and staff, maneuver sales floor
- Ability to meet moderate stockroom lifting requirements, and store climbing requirements
- Experience working in a fast paced retail environment.
- Excellent client service and communication skills
- Proficient in Microsoft Excel, Word, and Outlook
- Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
