UX Researcher

Job Responsibilities

• Proactively identify generative user research projects within your stage groups. Work collaboratively with Product Managers to execute research projects.
• Divide your time across strategic research, problem validation, and solution validation.
• Guide, and where necessary train, Product Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
• Form a working understanding of the technology and features of the stage groups to which you are assigned, and have working knowledge of the end-to-end GitLab product.
• Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
• Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product).
• Mentor UX Researchers, both inside and outside of your stage groups.
• Actively contribute to UX Research processes, documentation, and repositories.
• Work collaboratively with Clients and Product Managers to execute research projects.
• Interview potential UX candidates.
• Facilitate User Research activities, incorporate insights gleaned from the user research activities to inform and guide the design and development for sectoral systems.
• Conducting activities such as user interviews, focus group discussions and user journey mapping to understand the business areas and user requirements.
• Perform usability testing to validate interface design and drive design improvements.

Qualifications:

• Bachelor’s degree in human behaviour related fields such as Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Media Studies, Political Science, Economics, Mathematics, etc.
• Minimum 2 years of relevant experience within user experience, applied research setting and/or applied product research and development.
• Ability to create a research plan including logical formulation of a research hypothesis
• Experience building meaningful cross-functional relationships
• Experience planning and executing complex research projects in a product group or business area, working across multiple projects simultaneously