SOC Manager

Responsibilities

• Lead the overall day-to-day work of the security operations center in ensuring events and/or incidents are detected and responded to established process as per the agreed standing order.
• Recruit, manage, develop, and retain the SOC analysts.
• Develop and revise the framework, procedures and processes that are required to ensure daily operation in SOC.
• Develop and review the list of standard operational documents that are required in the SOC.
• Ensure the reports (monthly and periodically) are delivered accurately and timely.
• Train the SOC analysts to carry the daily operations in accordance to established framework, procedures and processes.
• Ensure strict compliance to the agreed SLA.
• Collaborate with various teams in Ensign in ensuring that that the services are onboarded promptly as per the scheduled plan.
• Collaborate with the OMs and ODs within Ensign to align the best practices in SOC operations and environment.
• Identify and manage service delivery risks and service improvement plan to define the means to address the gaps.
• Deliver a positive security outcome to drive Client Satisfaction, Retention and Growth.

Requirements

• BS/BA degree in Computer Science, Information Systems, or related discipline or equivalent experience.
• 8 or more years of professional work experience in the security IT field, with relevant experience in the maritime industry
• Experienced with operations in SOC environment.
• Proficient experience working in an Agile environment.
• Demonstrates broad knowledge of cybersecurity technologies, trends and strategy.
• Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
• Organizational, project management, interpersonal and communication skills (verbal and written).
• Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage customer projects and portfolios.
• Strong interpersonal skills, ability to mentor/train staff and bring awareness to current and emerging threats.