Make an Impact by
- Build and maintain System and Service Automation solution, perform testing, deployments and production release. Primary focus will be ITSM system design and implementation.
- Build and maintain automation scripts and application code for automating service and infrastructure management tasks such and provisioning, troubleshooting, resolution, configuration change, compliance check.
- Code or script test automation framework as well as carry out automated testing procedures in testing and production environments.
- Build and maintain reporting system for ITSM platform.
- Integrate ITSM system with API platform.
- Build service portals for customer interaction.
- Translate business goals into technical requirements. You will identify user needs and to architect appropriate ServiceNow solutions.
- Work with the Product team and other internal teams to ensure assigned defects/enhancements are validated, documented and resolved appropriately.
- Gathering functional requirements and developing technical specifications & project/test planning as well as participate in project meetings and discussion.
- Experience with technologies such as Javascript, HTML/CSS.
- Apply functional knowledge of ITIL and ServiceNow to customer needs and requirements
- Following the Agile framework including SCRUM: Strong adherence to a consistent delivery
Skills for Success
- Tertiary education in Computer Science / Engineering or related discipline.
- At least 3-5 years of analysis and requirements gathering or programming background.
- Good knowledge in ITSM system design and development on ServiceNow Platform
- Good knowledge in ITIL processes
- Experience with API platform such as Mulesoft with be an advantage
- Ability to use a wide variety of open source technologies and cloud services
- A working understanding of script (Java)
- Good problem solving skills
- Passion for programming and automation, and actively look for opportunities to develop tools to streamline and simplify the development and delivery process
- Good understanding with Systems, networking and development tools
- Familiarity with agile software development lifecycle
- Self-motivated and have attention to detail
Rewards that Go Beyond
- Flexi work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
