Summary
Responsible for the delivery of customer order processes that support the business needs of assigned region.
Key Accountabilities
- Manage order fulfilment and timely shipment delivery to customers.
- Facilitates and coordinates Returned Material Authorization (RMA) as necessary.
- Ensures complete and accurate documentation of customer requirements.
- Ensure customer excellence and collaborative support.
- Generate quotation and process instrument and consumable orders from order entry to invoicing.
- Accurate and timely invoicing of orders, while adhering to company standards and customer requirements (including uploading to external sites e.g., Tungsten, Ariba, Coupa…)
- Ensure proper documentation and all order management processes according to corporate policies.
- Coordinate shipping between various manufacturing sites, warehousing, and third-party suppliers.
- Purchasing of local stock and follow up with logistic to arrange shipment and prepare shipping documents.
- Maintain data accuracy for local customer accounts (existing and newly created)
- Day to day service delivery which includes supporting engineers with work orders, case management and service parts escalations.
- Support Service Team with items such as: spare parts returns, tool calibration, contract maintenance
- Management of maintenance contracts/warranty and creation of stakeholder notifications
- Ensure timely reporting of orders, inventory, and backlog.
- Create weekly and monthly reports as requested.
Requirements
- Diploma/Bachelor’s degree in business studies preferred.
- Minimum 2-3years of working experience in order management process and Letter of Credit negotiations
- Experience in SAP system
- Strong computer skills including MS Office (Excel, Word & PowerPoint)
- Ability to work effectively in a cross-functional team
- Strong oral and written communication skills, good team player
- Customer satisfaction oriented and able to multitask
- Ability to quickly learn and apply new knowledge and tools, with a strong sense of self-directed learning and self-management.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries
