1. Job Summary
As the Programme Executive at New Hope Community Services, you will play a vital role in driving our mission to bring change into the lives of the displaced and disadvantaged in our community. This pivotal role involves spearheading the strategic development and execution of our programmes / events, aimed at fostering positive change and holistic support for our residents / clients. You will oversee the planning, implementation, and evaluation of programme activities / events, ensuring alignment with organisational goals and objectives. The Programme Executive works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders, to be a Beacon of New Hope to the displaced and disadvantaged in our community.
2. Key Responsibilities
Client Supervision
- Provide administrative and operational support in overall Single Room Shared Facilities (SRSF) Programme operations. Ensure smooth running of SRSF Programme operations and oversee daily SRSF Programme operational issues and statistical collection.
- Handle day-to-day general queries from SRSF Programme residents.
- Manage general disputes that may occur between co-living residents.
Social Service Programme Implementation & Evaluation
- Collect statistics for monitoring and evaluation of activities and programmes of the SRSF Programme.
- Organise community relations activities and initiatives pertaining to recruitment and outreach.
- Conduct community and corporate engagement activities / events for community organisations.
Organisational Resource Management & Volunteer Management
- Enforce SRSF Programme rules and conduct inspections for compliance with SRSF Programme rules.
- Maintain records of the distribution of rations / assistance to SRSF Programme residents, including an inventory of in-kind donations.
- Implement information / data management system for effective collection and maintenance of client and operational data.
- Verify statistical collation and review information management system.
- Organise and conduct volunteer activities relating to community and corporate engagement activities / events.
Stakeholder Management
- Responsible for building community partnerships including working with partners from Social Service Agencies, Institutes of Higher Learning Corporations, Statutory Boards, etc.
- Develop and maintain effective relationships with community agencies, corporate partners, as well as individuals.
Others
- Any other related duties in New Hope CS as assigned by the Reporting Officer.
3. Accountability
- Reports to Centre Head
4. Competency Requirements
Core Competencies
- Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
- Leadership: Excellent team player with strong leadership and responsibility skills.
- Customer Orientation: Commit to exceeding both internal and external clients’ needs. Proactively identify clients’ needs and sustain a culture of service excellence within the organisation.
- Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline.
- Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
- Good organisational and project management skills.
- Self-motivated individual with the ability to work independently.
Technical Competencies
- Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).
Education and Experience:
- Minimum Degree or Diploma in relevant disciplines
- At least 2 years of relevant working experience in similar sectors
- Relevant volunteering experience in the Social Service sector would be an advantage.
The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.
