1. Job Summary
As a valued Client Engagement Officer at New Hope Community Services, you will be an essential part of our mission to bring change into the lives of the displaced and disadvantaged in the community. Your role involves ensuring the safety and welfare of our shelter or programme residents / clients, as well as keeping our daily operations running smoothly. With your dedication, our beneficiaries will always have a welcoming and secure space to call home.
2. Key Responsibilities
Client Supervision
- Handle day-to-day general queries from rental residents.
- Assist in the admission and orientation of new rental residents.
- Support in documentation and evaluation of case outcomes.
Workplace Safety and Health
- Support in maintaining of security, health, and safety of the Single Room Shared Facilities (SRSF) Programme environment.
- Enforce SRSF Programme rules and conduct inspections to ensure compliance with SRSF Programme rules.
Unit Maintenance / Logistics
- Access SRSF Programme units for maintenance checks, perform minor maintenance repairs and / or contact repair persons for necessary maintenance.
Conflict Management
- Manage general disputes that may occur between co-living SRSF Programme residents.
- Respond to incidents within SRSF Programme units, such as deescalating crisis situations and notify the Centre Head / Client Engagement Head for the next action step.
Administration
- Collect statistics for monitoring and evaluation of activities and programmes of the SRSF Programme.
- Provide administrative and operational support in overall SRSF Programme operations.
- Maintain daily records, update files of clients and prepare reports for administrative and operational purposes.
- Perform and assist in data entry for clients and operational records.
- Collect and maintain records of payments from clients for rental fees and utilities.
- Maintain records of the distribution of rations / assistance to SRSF Programme residents, including an inventory of in-kind donations.
Others
- Contribute to team discussions actively. Share new, useful ideas to improve the workflow and to improve the team’s efficiency.
- Any other related duties in New Hope CS as assigned by the Reporting Officer.
3. Accountability
- Reports to Client Engagement Head / Centre Head.
4. Competency Requirements:
Core Competencies
- Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
- Leadership: Excellent team player with strong leadership and responsibility skills.
- Collaboration: Willing to work with the homeless and destitute. Able to handle residents politely yet firmly.
- Self-motivated individual with the ability to work independently.
- Physically fit for general work.
Technical Competencies
- Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).
Education and Experience:
- Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines.
- Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.
The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.
