Mission:
- Serve our customers by providing administrative support to ensure the smooth and efficient operation of the e-commerce sales process.
- Provide excellent customer service to walk-in customers, ensuring that their needs are met promptly and professionally.
Outcomes:
- Accuracy: All administrative tasks are completed accurately and efficiently, with minimal errors.
- Timeliness: All administrative tasks are completed on time.
- Responsiveness: All inquiries and requests from the customer are responded to promptly and professionally.
- Customer Satisfaction: All customers are satisfied with the level of administrative support they receive.
Competencies:
- Attention to Detail: Ability to focus on and complete tasks accurately, even when multiple distractions or competing priorities exist.
- Communication: Ability to communicate effectively both verbally and in writing.
- Customer Service: Ability to provide excellent customer service, even in challenging situations.
- Organization: Ability to manage multiple tasks simultaneously, and to prioritize work effectively.
- Teamwork: Ability to work effectively as part of a team, and to support other team members as needed.
- Technical Proficiency: Proficiency in Microsoft Office Suite
