As a Customer Service Specialist in the gaming industry, you will be responsible for providing exceptional customer service and technical support to players. Your primary focus will be addressing player inquiries, troubleshooting issues, and ensuring a positive experience for gamers interacting with our products.
Job Description:
- Respond promptly to customer inquiries through various channels (e.g., email, chat, support ticketing system).
- Systematically log customer issues and feedback to track and resolve them effectively.
- Provide exceptional customer service and technical support to ensure a positive gaming experience.
- Collaborate effectively with internal teams to escalate and resolve complex issues.
Requirements:
Proficiency in both languages to effectively communicate with internal stakeholders in China and potentially Portuguese-speaking communities.
Demonstrate a genuine interest and enthusiasm for gaming.
Ability to type quickly and accurately to handle customer inquiries efficiently.
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