- Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
- Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
- Leads and manages the day to day operations
- Translates company's strategic plans into defined operational plans
- Defines Key Performance Indicators to monitor operational success against objectives
- Key interface with clients for the operations team and ensures clients requirements are met in a timely manner
- Develops and manages budget planning to minimise operations expenditure
- Stays up to date to technological changes within the industry
- Develops leadership / coaching programs to increase operational effectiveness
- Assists top management in setting goals that promote company growth
- Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
- Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
- Works closely with other departments to promote efficient business optimization
- Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
- Provides budget and cost planning for new project implementation
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