Responsibilities:
- Ensure import operations runs smoothly, and SOP compliant.
- Manage and co-ordinate the entire shipment process for customers.
- Implement and establish new processes for import operations.
- Review import operational procedures for continuous improvement, to enhance efficiency.
- Prepare KPI reports for customers & attend to Operation Review meetings when required.
- Plan / schedule space for all origin stations.
- To be proactive in preventing service failure
- To be resourceful in managing recovery
- To co-ordinate shipment closely with Customers and various department to ensure shipments executed correctly
- To monitor & ensure Customers make prompt payments
- To rectify & resolve payment discrepancies
- To develop good relationship with Customers
- To observe & control daily operational issues in order to comply Customer’s requirements
- To co-ordinate Customer Service & Operational information and expedite for replies
- To analysis and recommend corrective actions
- To handle customers complaints
- To be the main contact for Customers & Schenker internally.
Requirements:
- Preferably at least 1 year of relevant experience
- Customer oriented and eloquent
- PC literate
- Able to commit on weekends
