Leading organizations – corporations, non-profits, government departments, look to Avanade to help them make the most of their investment in Microsoft and to push the boundaries of digital innovation. The result? Interesting work that is well supported, always evolving and sure to keep you engaged and interested. Together we go beyond.
Come join us
As Practice Lead, you will lead the Customer Engagement Practice for the region. This practice is the Business Applications (Microsoft Dynamics CRM Solution Area) in the Technology Business Group. Customer Engagement emphasizes how organizations interact with their customers and how they measure the work done against fulfillments, entitlements, and service level agreements. This role owns the strategy that ensures the region Practice has the right capabilities to seize market advantage and is responsible for driving business growth, supporting sales development and conversion, solutioning and delivery, and practice strategy, in addition to people, capability, and community development.
What you’ll do
Practice Leadership and Growth
- Define, align (with global/area BG plans, IGTM, and other BGs), implement, and evolve region practice strategy to ensure the region has market leading capabilities. Region strategy and planning drives area and global strategy and planning.
- You will report to the relevant Region SA Lead and has dotted line reporting relationship to the relevant Global Practice Lead.
- You will be a member of the Region BG Leadership Team. As a leader this role is equally expected to demonstrate and model Avanade’s values, principles, habits, and behaviors.
- Manage region (and country where applicable) practice team in line with agreed plans and KPIs
- Incorporate global/area practice priorities into regional practice priorities, cascade to region practice team members and provide feedback loop upwards to global
- Manage and assess performance of regional practice members
- Build strong relationships with regional Avanade, Microsoft, Accenture Technology, and other relevant Accenture leaders to drive growth of the practice and ensure maximum synergy (e.g., working together rather than competing, not duplicating Microsoft skills development, and positioning Avanade as preferred for Microsoft resources)
Sales, Solutioning, and Delivery
- Pro-actively work with Sales, Client Account, and Line of Business/Play Leads to identify, qualify, and prioritize opportunities that will drive additional sales and revenues
- Lead and/or provide support for sales development and closure including provision of insights, demonstrations, creation of proposals, delivery of client presentations and input into contracts
- Lead and/or provide expert solutioning support to assist with sales development/ closure and successful delivery of projects and services
- Own and extend client relationships helping Avanade to broaden its client network and deliver an exceptional client experience
- Assist with the contextualization of the global go-to-market motions, e.g., Plays, so that they are relevant and have impact in the regional market
Create and Evolve Practice Assets and Solutions
- Deploy practice assets and solutions localizing them for use in specific Client Groups and accounts
- Provide feedback on specific selling and delivery needs/support required in the region
- Harvest assets created via region engagements and services, highlighting them to Global Practice Lead
- Communicate practice-related trends and client feedback as input and contribution to global new/evolved assets and solutions
Attract, Develop, and Retain Practice Talent
- Define and manage implementation of a holistic regional practice talent plan, inclusive of creating an integrated talent plan with the ATC as appropriate, that includes what talent we need and where (i.e., build, buy, borrow, keep), to meet client demand, I&D agenda, and ensure a robust, future ready workforce
- Deliver on employee engagement and wellbeing plan incorporating region specific requirements and initiatives
- Execute practice-specific skill development plan within the region to ensure regional practice practitioners have the skills required to deliver practice-aligned and IGTM assets and solutions
- Leverage career development pathways to help region practitioners broaden their skills and experience, undertake new roles, and secure promotion
Manage Deployment of Practice Practitioners
- Define and align region practice workforce needs and plans with global, area, and Workforce Planning and Execution leaders
- Manage implementation of the workforce plan and update it on a periodic basis to reflect business and practice priorities and performance
- Ensure the right practice capabilities and capacity are available to meet regional needs. Identify, communicate, and resolve challenges.
- Own regional practice market utilization and chargeability targets ensuring these are met or exceeded at the regional level
Skills and experiences
About you
- Strong leadership, communication skills, client presence and focus, and the ability to influence executive stakeholders and clients
- Demonstrates and is recognized as an eminent thought leader internally (ideally externally as well) in their practice
- Ability to build organizational culture, drive employee engagement, strengthen inclusion and diversity, reduce attrition, and attract top talent
- Market-focused with a growth mindset
- Ability to collaborate effectively in a highly matrixed company to deliver results within a region
Education, Certifications and Experience
- Education and/or experience in the relevant field/business
- Likely has 10+ years’ relevant experience designing, selling, and leading client engagements with Microsoft Dynamics 365 (CRM) or other CRM products
- Significant competency and skills in the practice
- Experience growing and leading a profitable technology consulting practice in a region
- Deep experience in understanding client needs and selling and delivering assets and solutions
- Experience shaping and developing people skills/capabilities of a large team
Enjoy your career
Some of the best things about working at Avanade
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth
- Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits here.
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
Together we do what matters.
