Responsibilities:
- Responsible for the technical site survey, bill of hardware and cabling scope, staging and base configuration of active network hardware.
- Work in-house or be assigned to project management teams working with outside clients.
- Installing, configuring and supporting infrastructure and network equipment {e.g. firewalls, routers, switches, WAN accelerators, DNS and DHCP}.
- Configuring firewalls, routing and switching to maximise network efficiency and security.
- This role requires a passionate, self-motivated, service focused individual with a working knowledge of network equipment.
- Requires exceptional technical skill in triaging network issues often in situations with time pressure and poorly described symptoms.
- This role is very process and resolution focused requiring advanced problem solving and has the clear mandate to seek help the moment he are not able to resolve the issue at hand.
- This role will require active engagement, patience, clear written and verbal communication skills and a passion for resolving issues once and once properly.
Requirements:
- Degree in Computer Science, Data Communications, Engineering (or equivalent).
- 3-4 years’ experience in Network technology either in Cisco, Meraki, FortiGate, HPE and Aruba - LAN and WAN and Wireless. Experience in Palo Alto is an added advantage.
- Experience in troubleshooting network operations and support queues and in triaging network issues
- Good knowledge in troubleshooting, problem identification and resolution and or resolution recommendation.
- Knowledge of enterprise grade active network equipment's will be an advantage.
- Experience in operational role in 24-7 organization is an asset.
