Responsibilities
1. Client Relationship Management
- Develop, maintain, grow and defend strong relationships with assigned prime brokerage clients.
- Act as the primary point of contact for client inquiries, requests, and issues.
- Understand clients’ needs, objectives, and investment strategies to provide tailored solutions and services.
- Coordinate with internal departments to address client needs, resolve issues, and ensure timely execution of transactions.
- Monitor client portfolios, risk exposures, balances and performance metrics to provide proactive advice and support.
- Provide day-to-day support to clients, including handling routine inquiries, administrative tasks, and document management.
- Actively manage periodic client reviews, seeking upside opportunities
2. Sales and Relationships Management Support
- Collaborate with sales teams on business development initiatives and client onboarding processes.
- Preparation of client reports, presentations, and meeting materials.
- Maintain accurate and up-to-date client records, including contact information, account details, and service agreements.
- Assist in the client-facing elements for client onboarding, including gathering required documentation, conducting customer due diligence, and facilitating account setup processes.
3. Client Point of Contact for Operations and Support Needs
- Help to manage new client position transfer in for smooth transition experience: Ensure funding of account and commencement of trading takes place.
- Coordinate with internal stakeholders such as operations, Legal, Compliance, and Risk to ensure seamless service delivery to clients.
- Monitor and manage client margin requirements, collateral, and funding arrangements.
- Assist in regulatory reporting, compliance monitoring, and risk management activities.
- Coordinate with IT and Product teams to implement system and client reports enhancements, upgrades, and UAT troubleshooting.
4. Client Analysis and Business Reporting
- Analyze client data, performance metrics, and market trends to generate insights and recommendations for managers and senior management.
- Prepare and deliver regular and ad-hoc reports, presentations, and dashboards for clients and internal stakeholders.
- Conduct client profitability assessments to support strategic decision-making and business development initiatives.
Overall, the Client Management team plays a central role in managing our client’s experience and relationships. Our goal is to provide exceptional service, ensuring operational efficiency, and contributing to the overall success of the prime brokerage business. Collaboration, communication, attention to detail, and a customer-centric mindset are key attributes for team members in this role.
This candidate will be required to be MAS licensed with CMFAS Modules 1A, 2A, 5, 6 and 6A (equivalent New modules effective 1 April 2024, Modules RES 1A, RES 2A, RES 5, CM-EIP, CM-SIP) once accepted for the role.
Requirements
- Minimum Degree holder with at least 2-6 years’ experience preferably in the Prime Brokerage business.
- Possess good spoken and written communication skills in English and Mandarin
- Good team player with ability to work independently as well
- Knowledge of investment products and the overall investment process
- Proven track record of developing and building client relations
- Professional disposition with an outgoing personality
