About Us:
We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.
We are driven by our group philosophy as defined below:
1. Provide the best to our customers through a service-oriented culture
2. Create new value through innovation
3. Realise greater possibilities through advanced technology
Roles and Responsibilities:
- Responsible for providing technical assistance and support related to computer systems, applications, hardware or software testing
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Provide technical assistance and support for incoming queries and issues related to computer, systems, software, applications, and hardware
- Respond to queries either in person or over the phone
- Write training manuals
- Maintain daily performance of computer and application systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair applications and computer hardware and software
- Run diagnostic programs to resolve problems
- Are required to apply information security in accordance with the established policies and procedures of the organization.
Requirements:
- Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
- Experience in basic networking support
- Experience in supporting OS platforms such as Windows 10 and MS Office applications
- Prefer candidates who are resourceful, good working attitude & takes initiative
- Good communication skills and administrative skills
