Job Responsibilities:
- Manage a portfolio of customers, creating and maintaining long-term, trusting relationships with customers and developing in-depth understanding of their needs and challenges. Ensure new customers’ onboarding process is smooth and provide timely delivery of our solutions
- Effectively manage renewal on annual basis. Identify opportunities for up sell and cross sell
- Drive cross-functional collaboration with internal (Ops, Sales and Tech) and external (Client HR) stakeholders to ensure customer expectations are met, improving entire customer experience
- Forecast and track client account metrics. Deliver monthly key account and management reports
- Create and maintain relevant account management documents including Scope of Work, Claim Guidelines, etc.
- Monitor customer satisfaction with contracted deliverables and provide feedback to team members on level of customer satisfaction
- Manage 3rd party partners to engage and renew accounts where relevant
- Participate in driving customer service excellence projects
Requirements:
- Bachelor’s Degree
- 2 years’ experience in account management with proven track record of focusing on solutions, key metrics and results. Display positive can-do attitude, energy, and entrepreneurial spirit
- Data-driven and comfortable working in a data intensive environment
- Proven ability to establish productive working relationships at all levels and influence change with internal and external stakeholders
- Strong verbal, written, and presentation skills
- A plus if you have background from the group insurance industry
