Store Manager

Job Description & Responsibilities:

1. Oversee and manage all areas of the restaurant, making final decisions on matters of importance to guest service.
2. Meet restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
3. Control costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation.
4. Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations.
5. Publicize the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.
6. Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
7. Plan menus by consulting with chefs; estimate food costs and profits; adjust menus.
8. Maintain ambiance by controlling lighting, background music, glassware, dinnerware, and utensil quality and placement; monitor food presentation and service.
9. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
10. Ensure positive guest service in all areas; respond to complaints by taking appropriate actions to turn dissatisfied guests into return guests.
11. Investigate and resolve complaints regarding food quality and service.
12. Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.

Work Schedule:

1. 5 days work week, 10 hours per day (including weekends).

Requirements:

1. Proven experience as a restaurant manager or similar role.
2. Strong leadership, motivational, and people management skills.
3. Excellent customer service and communication skills.
4. Knowledge of best practices for training staff and managing restaurant operations.
5. Ability to manage multiple tasks.
6. Strong problem-solving aptitude and ability to handle customer complaints.