Position Duties
· Manage regional service roles and assist in setting up new equipment upon arrival in the territory
· Assist in planning and formulating mid to long term Service strategy along business vision and strategy
· Perform accurate diagnoses, services , preventive maintenance at end-users locations within the region
· Communicate diagnosis and needed services of equipment to
· Prepare service reports and accurate estimates for quotation of service works.
· Review, plan and prepare Service Department’s budgets, forecast and reports
· Translate technical manual, SOP and training material for regional use
· Provide technical workshops, troubleshooting support, and operator training on-site to ensure smooth operations and support for key accounts, including after-hours troubleshooting as needed.
· Grow and train Service team within the company and create Asian Service Network jointly with distributors to improve the company’s presence in the Region
· Embrace continuous quality improvement methodologies and evaluate staff and programs to enhance efficiency of service provision
· Act as a regional trainer, train distributors/end customers to independently service/operate our equipment.
· Ad hoc assignment Ad-hoc tasks, as assigned by management
This list is not inclusive of the total scope of job function, ad hoc assignments maybe assigned from time to time according to management’s request
Requirements:
· Master/Doctor’s degree in Materials Engineering or related discipline
· Fluent in Japanese and English to best communicate with internal stakeholders, strategic distributors and customers across regions
· Minimum 8 years of XRD services and training experience in the region
· Power user in Excel and PPT. prepare bilingual training/workshop materials
· Ability to exercise independent judgment, subject matter expertise and principles of influence and rational systems in making decisions and performing tasks
· Strong business acumen with excellent cross-cultural communication skills
