Responsibilities:
- Responsible for day-to-day operational activities in Client systems, to ensure optimum system performance and determine the system strategy for business continuity.
- Responsible for daily system health checks and proactive incident reporting
- Support new operation initiatives and to drive the development of system integration, acceptance, performance management practice, and performance testing.
- Work with different stakeholders to perform technical support for any Client incident or request.
- Support infrastructure services on-premise, hybrid, or public cloud environments to support Client systems by working closely with different stakeholders.
- Support integration services between external systems either on-premise, hybrid, or public cloud environments to support Client systems by working closely with different stakeholders.
- Responsible for ensuring backup solutions for Client data and system are operational state.
- Support any application/platform and security incidents, and work with various internal teams and vendors to resolve issues on a timely basis to meet SLA.
- Responsible for tracking and maintaining Client asset inventory to ensure all assets are accounted for.
- Ensure that Standard Operation Processes (SOPs) are properly documented and comply with audit requirements.
Requirements:
- Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
- Added advantage with AWS Certification - At least 1 year of working experience in Cloud-based services, IT operations, and vendor management.
- Proactive and dedicated individual with multi-tasking capabilities knowledge of and experience in Public Agency IT/System environment is preferred.
- Familiar with cloud-based services such as Government Commercial Cloud (GCC), AWS and/or Azure.
- Familiarity with security and access control measures to control privileged access to test and production environment.
- Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS
- Knowledge of disaster recovery, system backup and restore.
- Troubleshooting connectivity and data transfer issues.
- Certification in AWS SysOps is a plus.
