KEY RESPONSIBILITIES:
- Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
- Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
- Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
- Leads activities pertaining to Audit exercises
- Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
- Assist SDM and TOM on Asset Inventory Management
- Assist SDM and TOM on Administrative Duties for Managed Services Team
- Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.
JOB REQUIREMENTS:
- Excellent customer facing/customer service skills
- Able to work under pressure and meet deadlines
- Self-motivation and able to take responsibility
- Able to manage and prioritize and tasks and time efficiently
- knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.
Qualifications:
- Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
- Information Technology Infrastructure Library (ITIL) foundation certification
