- Provide 100% administrative support to ensure they achieve monthly team targets
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and manage relevant documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to delight customers
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