Responsible for leading the operations team within the APAC region, defining a range of solutions and services to enable internal customers to be as productive as possible whilst providing an intuitive, efficient, and consistent user experience.
Job Descriptions
- Manage all Digital Workplace, Infrastructure and Operations across the region, including budgeting, integration processes (such as Incident and Problem Management, service requests, change enablement) in partnership with service providers and delivery teams
- Escalation points for Infrastructure & Operations related issues and queries in APAC region
- Support defining, and developing schedules, activities, estimating resources and activity for team projects
- Assist in the transformation of Digital Workplace, Infrastructure and Operations into a lean, automated industrial service delivery model
- Oversee and manage the quality of delivery of external service providers to ensure that objectives and service levels are met, and internal regulations are complied with.
- Technologies responsible for supporting, maintaining connectivity, Servers and storage and cloud services (Active Directory, Azure, VMware, Backups etc)
- Planning and managing the IT infrastructure and in alignment with the global IT strategy and standards.
- Support defining and developing schedules, activities, estimating resources and activity for team projects
Job Requirements
- A relevant qualification with at least 8 years of related experience
- Experience in managing a team in overseeing delivering services to end-users/internal customers, with a strong focus on operational analytics, end-user experience monitoring
- Experience in budget management, vendor management, and managing competing priorities
- Demonstrates proficiency in optimizing and monitoring connectivity and infrastructure, emphasizing cost-effectiveness and user satisfaction
- Effective communicator with stakeholders at all organizational levels, adept at simplifying technical issues and leveraging digital workplace technologies to enhance productivity
- Familiarity with Windows system administration, Active Directory, Windows Server 201x, and Microsoft Cloud platform with emphasis on Azure, ideally within a global organizational context
