Responsibilities:
- Provide maintenance and support for Customers' IT Network Services.
- Hands-on experience in troubleshooting large, complex networks comprises of 10 to 20 nodes.
- Experience working with LAN/WAN/WLAN which include
- - Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
- - Alcatel Wireless and OmniSwitch
- - Arista Switches and Cloudvision
- - Fortinet, Checkpoint, SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass
- Perform break-fix which include troubleshooting and problem identification for any network services.
- Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment
- Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
- Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
- Establish TAC cases with the principal vendor for complex problem until its resolved.
- Mentor Tier 1 Engineers and conduct training to align the Engineers’ technical competency.
Requirements:
Required to have minimum 5 years of hands-on network technical support experience in SI Environment.
Strong technical troubleshooting skills.
Cisco certification is preferred.
Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix.
Fast-paced environment
Proven analytical and problem-solving abilities.
Highly self-motivated and directed, with keen attention to detail.
Experience working in a team-oriented, collaborative environment.
Good communication and writing skills.
Strong customer service orientation.
Able to work in 24 x 7 standby duties
Work location: Jurong East
Singaporeans only
