JOB DESCRIPTION – SERVICE DELIVERY COORDINATOR
The Service Delivery Coordinator ensures effective communication and coordination among system owners, requesters, and application owners, particularly for change management activities, including Preventive Maintenance.
KEY RESPONSIBILITIES
· Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
· Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
· Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
· Leads activities pertaining to Audit exercises
· Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
- Assist SDM and TOM on Asset Inventory Management
- Assist SDM and TOM on Administrative Duties for Managed Services Team
· Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.
JOB REQUIREMENTS
- Excellent customer facing/customer service skills
- Able to work under pressure and meet deadlines
- Self-motivation and able to take responsibility
- Able to manage and prioritize and tasks and time efficiently
- knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.
Qualifications:
· Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
· Information Technology Infrastructure Library (ITIL) foundation certification
