Key responsibilities:
- Provide technical assistance to customers in order to solve technical issues and ensure that the specification is followed.
- Provide service to customers as required and as agreed regarding paint application.
- Good, professional and on time reporting according to SOP and/or other requirements.
- Observe the rules of Hempel specifications, SOP and other Services documentation.
- Observe the rules of Hempel quality.
- Work according to Hempel Coating Advisor’s Safety Handbook.
Key tasks:
- Provide pre-sales and /or post-sales technical support to customers, including testing and maintaining products, equipment, and services.
- Monitor and resolve recurring application problems to ensure on-going customer satisfaction.
- Advising on complex and bigger projects.
- Advise customers on the features and application of the products they purchase if needed.
- Quality and timely reporting in digital system (good Digital skills required).
- Provide support to sales team in regards to the technical aspects of the company’s products and / or services.
- Ensure completion of needed reports with quality and on time in accordance with SOP's.
- Follow all guidelines and Group procedures regarding Health & Safety and Environment.
Required education, experience and job-related skills:
- Minimum ITE or GCE ‘O’ or Diploma.
- Strong customers focus and orientation.
- Valid driving license.
- Previous experience in delivering coating services as paint manufacturer technical service representative, yard’s shipwright or applicator would be valuable.
- Knowledge of the paint sector preferably but not required.
- Singapore car license or motorcycle license required.
- Willingness to travel abroad within short notices without passport restriction.
- FROSIO or NACE certification preferably but not required.
- Computer skills (MS programs).
- Able to communicate in a clear and consistent way – both verbally and in writing in English.
