1. Responsible for the company's marketing operation and management, participate in the company's overall planning, and improve the company's operation managing procedures.
2. Oversee incident, problem, and change management and production readiness for new environments. Ensure company policies and processes are followed consistently and efficiently.
3. Closely work with business teams to develop and implement products/programs to identify customer needs and create mechanisms for increased operational effectiveness.
4. Collaborate with other departments to identify opportunities for improvement and facilitate growth.
5. Lead performance management and employee development initiatives.
6. Provide fast and effective solutions to resolve any operations or service gaps.
7. Manage projects to ensure successful completion within scope, budget, and timeline.
Requirements
1. 6 working days per week
2. Able to work on F&B shift, need to work on weekends and PH
3. Able to work night shift
4. More than 5 years of operation management experience, including at least 3 years as a team leader
5. Leadership abilities to lead and coach the team
