Organization Overview:
Metta Home for the Disabled and Metta Home Day Activity Centre (慈光乐陶苑及智障日间活动中心) were established in December 2000 to provide community care options for adults with intellectual disabilities aged 18 to 55. Funded by the Ministry of Community Development, Youth and Sports (MCYS), Metta Home is a purpose-built facility accommodating 103 residents. The Day Activity Centre, supported by the Ministry of Social and Family Development (MSF) and Tote Board Social Service Fund, offers day care services for up to 50 beneficiaries. Our programs aim to equip individuals with the skills and means to lead independent and fulfilling lives, promoting social integration and an improved quality of life.
Our multi-disciplinary team, including social workers, training officers, staff nurses, assistant nurses, and nursing and therapy aides, provides holistic care and collaborates closely with primary caregivers to ensure well-rounded support.
Position Summary:
The Assistant Manager (Operations) is responsible for ensuring the seamless and efficient performance of daily office operations, maintenance of buildings, equipment, and facilities, and overseeing the operational team to deliver high-quality services.
Key Responsibilities:
Operational Management:
- Ensure daily office operations are performed seamlessly and efficiently.
- Ensure effective and efficient building, equipment, and facilities maintenance operations.
- Develop, implement, and continuously improve facilities, policies, and management systems.
- Address operational issues and concerns in a timely and effective manner.
- Plan and direct all aspects of operational policies, objectives, and initiatives.
- Develop policies and procedures to ensure optimization and compliance with established standards and regulations.
- Oversee operational costs, risk, and audit activities
Team Supervision and Development:
- Supervise and review the performance of the operations team to ensure smooth service delivery.
- Support and educate the operations team on best practices, organizational policies, and service excellence standards.
- Assist in interviewing, recruiting, training, performance evaluation, promotion, and termination activities.
- Determine staffing requirements, work assignments, and schedules for new projects.
- Assist with the development of in-house training programs.
Administrative and Reporting:
- Develop, review, and improve administrative systems, policies, and procedures.
- Prepare reports for management review.
- Plan and develop new services as needed.
- Perform routine maintenance and repair works for equipment.
- Manage a team of drivers and transport requests.
- Ensure Fire, Workplace, and Health Safety protocols are in place.
- Ensure security, cleanliness, safety, and proper organization within the premises.
Program Oversight:
- Assist in overseeing the functions and programs of the Home Day Care Activity.
- Assist in overseeing the functions and programs of the Allied Health team.
Job Requirements:
- Minimum 3 years of relevant working experience, preferably within the Social Service Sector.
- Minimum Diploma/Degree in Business Management or equivalent.
- Good computer literacy skills and proficiency in Microsoft Office (Word, Excel, PowerPoint).
- A good team player with the ability to work independently.
- Excellent leadership skills with good initiatives and flexible thinking to resolve issues.
- High analytical and problem-solving abilities.
- Maintain a high level of professionalism, consistency, and discipline in people and time management.
- Strong communication (verbal and written) and interpersonal skills.
- Hardworking, meticulous, and responsible.
- Self-motivated with the ability to manage multiple and complex tasks in a fast-paced environment.
Working Location: Marsiling
Working Hours: Monday – Friday, 8:30 AM – 5:30 PM
Remuneration Package: $4,000 - $5,000 + AWS + PB
Annual Leave: 18 days
