Role
Facilitate communications between the company and our customers to help ensure that customers get the most out of our products, remain satisfied, and stay loyal to the company. Essentially, make sure that the entire business and partners are working in alignment with expectations set across the whole of Malaysia.
The successful candidate is someone who needs to be able to address complex issues in a customer-centric way, analyze customer data, build strong relationships with customers and team members, and have a deep understanding of the customer journey and different customer success methodologies.
Responsibilities
- Main Contact-point to clients and partners, responsible for helping them achieve their desired outcomes.
- Constantly be in-touch with the company's latest news and cross functional updates in communications between departments of Marketing, Customer Service, R&D etc.
- Onboard new customers and help them get started with the product (Value, Feature, Price, and Technical knowledge etc.)
- Assist existing customers with the company's ongoing initiatives (Promotional campaigns, programme incentives, customer support, upsell potential etc.)
- Conduct review and generate monthly reports on inventory balance from the customer's storehouse backed with onsite inspection.
- Lead the Servicing team for any malfunction incidents from end users on standby mode.
- Expand customer base and newer markets overseas to help increase the company's footprint.
- Ad hocs from other departments.
Requirements:
- 3 - 5 years of work experience with proven track record of customer success
- 5.5 working days required.
- Excellent communication skill demonstrated with proven track record of dealing with different groups of
- Strong language fluency in English, Malay and Mandarin is a must
- Cantonese speaking is an added advantage
- Self-motivated, proactive and entrepreneurial spirit is highly preferred.
- Critical thinking and problem-solving in difficulty is needed.
Benefits:
- Hybrid work mode
- Flexible working hours. No fix 9-5 structure, just get work done.
- Travel allowance of RM500 provided
- Outstation allowance provided (claim basis)
- Social Activity Allowance: exclusively among staffs only (claim basis)
- Entertainment Allowance allocated (claim basis)
- Learning Allowance for courses (claim basis)
- Comprehensive claimables coverage: Medical, Dentist, Insurance etc.
- Bonus Incentives upon target achieved
- Company laptop and smartphone provided
- Free snacks and drinks in pantry daily
- Birthday leave applicable
- Free meal once a month
Job Location
No. 3, Jalan Industri Mas 7, Taman Mas Sepang, 47100 Puchong, Selangor
Click to view the location on Google maps
