About the company
The company is started by investors with deep experience in the voice and data networks industry since the 1990s. Heading the team is an established leader who has grown and managed sales channels and served esteemed customers while working for Avaya, Audiocodes, Verint and Extreme Networks. The team envisioned to be a truly strong, advanced, AI-powered managed service & solution provider globally.
About the position
As a Field Engineer, you will be responsible for overseeing and managing the Session Border Controller (SBC) systems for our clients. This role requires a deep understanding of VoIP technologies, security protocols, and network management to ensure the optimal performance and security of our clients' communication systems.
Work condition
- Location: Onsite at Singapore, with the potential to negotiate a hybrid work arrangement.
- Environment: Collaborative and dynamic work environment with opportunities for professional growth and development.
Key reponsibilities:
Session Border Controllers (SBC):
- Install, configure, and maintain SBCs.
- Troubleshoot and resolve SBC issues.
MS Teams:
- Set up, integrate, and manage MS Teams.
- Provide user support and troubleshooting.
Zoom:
- Configure and optimize Zoom accounts and meetings.
- Assist clients with Zoom-related issues.
Contact Center:
- Manage and integrate contact center systems.
- Generate and analyze performance reports.
Technical Reporting:
- Prepare and communicate technical reports in English.
- Minimum of 4 years in a similar field engineering role.
- Focus on SBCs, MS Teams, Zoom, and contact center technologies.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Up to 5000 SGD
- Open for work from home.
