Job Description
Responsible for day-to-day on-premises or/and M365 messaging systems (i.e. MS Exchange, Teams, Lync, Skype, SharePoint, etc) technical support, operations, monitoring, administration, and maintenance in accordance with the project service scope and service level.
Where relevant, perform messaging systems service requests, such as configuration changes.
1. Provide technical support to escalations / cases relating to Messaging Systems and document the escalation and resolution
2. Provide troubleshooting and technical support via phone, web-based tools, and email.
3. Tracking and monitoring the progress of all related requests till completion
4. Messaging log tracking & troubleshooting
5. Perform basic system administration and process standard service request relating to Messaging system
6. Responding to service/server Health monitoring alert from monitoring systems
7. Perform daily operational procedures on systems including routine check of system availability as well as utilization
8. Provide support for System patching, and server reboot based on Work instructions
9. Post Preventive maintenance (OS patching/application) system health check base on work instruction
