About us
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.
We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.
We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.
This role is responsible to shape, drive and manage the IT function and define the SEA Cluster IT strategy to drive long-term functional priorities, delivery framework for systems/ applications, integration and infrastructure deployment in line with overall regional business strategy and objectives, and Group guidelines and policies.
Overall this role will Act as a senior point of contact for stakeholders within their respective teams and lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support. It shall also help to establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy.
Responsibilities
Overall the responsibility will include :
- Act as a senior point of contact for stakeholders within their respective teams
- Lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support
- Establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy
- Lead, oversee and control highly strategic activities and initiatives across the region with significant impact on overall results and very high business risk potential
- Develop cluster IT strategy in alignment with the Regional & Global IT Strategy to meet the needs of business growth and profitability
- Direct effective and efficient delivery of all IT services and solutions within the cluster aligned with the overall business strategy and priorities
- Implement the Global IT Strategy and action programmes within the cluster, enabling cost effectiveness, service quality and business development in a highly competitive and changing marketplace.
- Network and develop strong business and IT relationships for the cluster and region, ensuring co-ordination, direction and interaction with counterparts to meet their needs and resolve issues
- Drive IT innovation across the cluster in support of customers and operational excellence
- Be the first point of escalation for IT related issues impacting cluster operations
- Steer performance, build relations and manage IT service providers based in the geography and other locations where services may be provided
Requirements
- Must have University degree in technology, business / vocational training in IT or business-related subject or equivalent experience
- Experience in Supply Chain/Logistics
- Able to assess risk from both technical and business viewpoint
- Strong Commercial Awareness Skills and excellent business acumen
- Able to negotiate and resolve conflicts - Influencing skils
- Excellent communication in verbal and written English (Tailored to all levels and audiences) - ability to conceptualise, visualise
- Ability to integrate the solution to domains/standards and best practices
- Demonstrable planning and estimating skills
- Project management hands on experience and expertise as well as ability to adopt a consulting style as appropriate
- Leadership ability - managing across cultures and country boundaries
- Ability to influence and educate senior business leads
- Experience with WMS and TMS products desired
- Proven ability to champion an idea and bring a group to consensus
- Proven record of developing self and others
- Proven ability to negotiate with customers to drive standards and show value of IT in pursuits
