Job Summary
In Standard Chartered Bank’s Corporate & Investment Bank (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.
Part of CIB’s Digital Channels & Data Analytics (DCDA), we are building a complete end-to-end, digital-first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering Best in Class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the web and mobile.
The Product Owner (PO) for Digital Onboarding is a role in the DCDA team. Our Straight2Bank digital platform serves our global clients across our 45+ footprint markets. As the PO you will be responsible for shaping the Digital Onboarding client journey in collaboration and alignment with CIB business, operations and technology teams, execute on it through disciplined product development, laser-focused on delivery and time-to-speed. You will collaborate with a cross-functional team of product managers, designers, engineers, and other stakeholders to deliver a world-class platform experience for our corporate clients.
Responsibilities
Strategy
Standard Chartered Bank’s Corporate & Investment Bank (CIB) has embarked on an ambitious journey to revolutionize digital banking by building innovative digital platform & products that competes not just with the Financial Institutions but with the new breed of Fintech companies. Digital Channels & Data Analytics (DCDA) is the core team within the bank which champions this vision and is responsible to drive the digitization agenda with our corporate and institutional clients.
Business
As a Product Owner, you will help deliver the next generation corporate & institutional banking platform. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch.
Processes
You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our global digital platform in 40+ countries. You will be responsible to take the ideas through implementation in Agile Methodology as a “Product Owner”. You will continuously evaluate the ever-changing financial ecosystem and related emerging technologies in collaboration with our technology partners.
Key Responsibilities Include
· Engage internal stakeholders and teams across CIB Business and Operations, DCDA Technology, Compliance, Governance, Risk Management and Cybersecurity to align on the strategic development of end-to-end digital onboarding client journey.
· Own and deliver the product roadmap for digital onboarding. Build and manage a product backlog by getting into the details of existing client onboarding portal solutions, understand client needs and usage, ascertain business relevance and come up with a product strategy and execution plan.
· Ensure omni-channel strategy by capturing client requirements across interactive and non-interactive channels and partnering with the Open Banking Ecosystem product team on key priorities and aligning to the API, H2H, DLT product roadmaps.
· Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows.
· Work closely with cross functional squads in the DCDA Digital Platform Services Hive and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment to production and eventually, drive customer adoption of new digital onboarding solutions.
· Articulate change requests with concise, comprehensive and high-quality user story writing
· Work extensively with Client Insights & Research, CX/UX Design and Regional DCDA and frontline teams in visualizing and building intuitive and innovative user flows to deliver best-in-class digital channel experience. Support client focused sessions to gather information on security concerns and client experience.
· Work closely with internal and external vendor delivery teams, reinforce the business and delivery priorities, and deliver on the agreed business tasks such as user stories, business flow diagrams etc.
· Assist the CPO and/or Hive Lead in preparing status reports and capabilities document in articulating the key achievements / updates of the program to the senior management teams.
· Provide advisory support to country teams on RFPs/RFIs on digital security related matters.
· Collaborate with relevant partners to provide effective external and internal communication to educate and create awareness of our digital onboarding solutions.
· Support regular education and awareness efforts for both internal business stakeholders and clients through regular forums, discussions, events, training sessions and presentations.
· Ensure service level agreement standards are met on a regular basis and are tracked through formal forums.
People & Talent
· Provide effective leadership and management to indirect reports and ensure they are highly engaged and performing to their potential
· Lead and inspire a cross-functional team, including product managers, designers, and engineers, to deliver high-quality digital client self-service features and enhancements.
· Ensure active communication of vision, priorities, and progress to the business to foster engagement, awareness and motivation.
· Collaborate with the team through example and build the appropriate culture and values with clients and with internal stakeholders
· Set and monitor job descriptions and objectives for indirect reports and provide feedback in line with their performance against those responsibilities and objectives.
· You are expected to be a team player. You will engage actively with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities
Risk Management
You take a proactive approach to risk management and on an ongoing basis will be identifying, assessing, monitoring, mitigating product risks related to your channel products.
· Perform risk assessments to ensure proper governance prior to product launch.
· Review applicable internal policies and procedures to prevent gaps against risk governance framework.
· Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure Straight2bank Digital platform services remain compliant with banking and data protection laws.
· Ensure Country compliance on Group standard for Audit and Control.
· To be the product SPOC with the local risk committees
Governance
· Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
· Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
· Willingness to ‘speak up’ in the event of any realized or perceived breach of group conduct rules or laws by colleagues
· Willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
· Technology (Interactive Channels, DCDA Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams)
· Digital Platforms and Products, DCDA (Cash, Trade, FM, Digital Servicing, Client Onboarding, Platform Common Services, Data Analytics & Insights, Channel Performance & Measurement)
· Client Engagement, DCDA (Regional Teams, Digital Client engagement team, Digital Adoption & Growth team, Global deployment, Research and Insight team)
· Client Experience, DCDA (Design Operations, Design Product/Platforms)
· API & Open Banking Ecosystems, DCDA
· Project/Program Management Office, DCDA
· DCDA COO
· Transaction Banking (Cash, Trade, Financial Markets/ Securities Services, Implementation Teams, Client Servicing)
Our Ideal Candidate
· 12+ years’ experience with a proven track record of success in Digital platform product management or / channels management, preferably in Corporate and Institutional Banking
· Experience working on Digital platform client self service capabilities related to client onboarding, digital channel access setups, client identity and access management; entitlements /security management, eBAM, risk-based access controls
· Proven track record in leading and implementing digitalization and/or transformation initiatives preferably in Corporate and Institutional Banking driving adoption of digital solutions and increasing share of revenue and/or realising cost efficiencies by leveraging digital capabilities.
· Experience building out robust business benefit cases and Value propositions to positively influence decision makers on prioritization and resource allocation related decisions
· Exposure working on application integration with internal and external services, such as payment gateways, authentication systems, and third-party data providers enabled through APIs and other integration mechanisms
· Agile methodology - Good understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use case documents, solution papers, business workflow documents and high-level functional flows.
· A skilled negotiator with an ability to work across all organization levels
· Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.
· Highly experienced in stakeholder management and working closely with global senior leaders, including business product heads, COOs and CIOs
· Education: bachelor’s degree in computer science, Information Technology, Business or a related discipline
Role Specific Technical Competencies
· Training: Product Management
· Certifications: Agile Product Ownership Certification will be plus
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
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Visit our careers website www.sc.com/careers
