OVERALL PURPOSE OF THE POSITION
Facilitate professional, high standard international health assistance services pertaining to international travelers and expatriates overseas for International SOS (Intl.SOS) clients globally. As a key member of the Assistance Team, leverage medical experience and professional knowledge to provide appropriate solutions to Intl. SOS members.
Medical Healthcare Coordination (Assistance)
- Receive calls from various international locations relating to requests for medical assistance abroad and ascertain the assistance requirements of Intl.SOS clients.
- Facilitate the provision of assistance through referral to accredited medical and technical providers at various international patient locations abroad.
- Collect as appropriate medical and other relevant health information from international sources and collate updates for Intl.SOS clients.
- Professionally communicate verbally and/or in writing to relevant parties/clients at various international locations the progress of medical assistance cases.
- Provide guidance regarding the operational planning and progress of international medical assistance cases.
- Assist to maintain the Intl.SOS medical transportation standards in facilitating the logistical arrangements of international medical transportations to and from overseas locations.
- Escalate as per protocol to the Medical Director Singapore or in his/her absence; the duty Medical Director and Corporate Assistance Department (CAD).
Client Support & Promotion
- Participate, under the direction of the Medical Director and General Manager/Marketing Manager in appropriate business development activities, explaining and promoting Intl.SOS’ services to prospective and existing clients.
- Assist in explaining International SOS medical services to prospective and existing clients as requested.
Network Partnership Development
- Collate information and conduct intermittent review of international medical providers to enhance the Intl.SOS network of medical providers and provide this to the Network Partnership department.
Training & Health Education
- Participate under the direction of the Medical Director and General Manager of Country and in consultation with the Marketing Manager in performing for Clients and potential Clients:
- Health education and Health Promotion
