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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   IT Service Delivery Coordinator
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IT Service Delivery Coordinator

Mtc Consulting Pte. Ltd.

Mtc Consulting Pte. Ltd. company logo
  • Monday - Friday
  • Office Hours
  • Basic up to $3,500 (Subject to exp)

Responsibilities

  • Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
  • Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
  • Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
  • Leads activities pertaining to Audit exercises
  • Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
  • Assist SDM and TOM on Asset Inventory Management
  • Assist SDM and TOM on Administrative Duties for Managed Services Team
  • Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

Requirements

  • Excellent customer facing/customer service skills
  • Able to work under pressure and meet deadlines
  • Self-motivation and able to take responsibility
  • Able to manage and prioritize and tasks and time efficiently
  • Knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

  • Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
  • Information Technology Infrastructure Library (ITIL) foundation certification


Interested Applicants, kindly send your updated CV to +65 9090 3121 or click on “APPLY NOW”.

We regret that only shortlisted candidates will be notified

EA License No: 15C775

EA Personnel No: R22108000 | Yong Weng Yan

✱   This job post has expired   ✱

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