Job Scope:
· Manage the public email inbox and ensure all queries are responded to in a timely manner
· Draft and respond to public’s queries and feedback via email in a professional manner
· Escalate and report complex cases to supervisor for guidance
· Keep records of user enquiries/issues and replies
· Monitor email trends to identify common questions or issues and suggest improvements to the agency’s list of FAQ
· Publish events on portal
· Update attendance on portal
· Generate reports and statistics
· Liaise with vendors and partners on event coordination and feedback
· Perform general administrative duties as assigned
· Assist in adhoc matters when necessary
Working Arrangement:
Hybrid (2 WFH days)
Working Hours:
Mon – Thu: 8.30am to 6.00pm
Fri: 8.30am to 5.30pm
Location: Clarke Quay
Contract Duration: 1 Year
Salary: Monthly Rated
Job Requirements:
· Proficient in MS Excel, Word, PowerPoint and Outlook
· Good communication and interpersonal skills
· Good writing skill
· Meticulous and systematic with administrative procedures
· Able to work independently and as a team
· Good organizational skills
· Past experience in replying to public queries and/or using a CRM system will be advantageous
