Main Duties & Responsibilities:
· Establish relationship with customers by delivering excellent customer service
· Provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction
· Lead and provide guidance to therapists on the service and treatments to customers
· Assist the Senior Sales Manager in the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc
· Assist the Senior Sales Manager to run the outlet efficiently and effectively
· Assist the Senior Sales Manager to handle customers' complaints and feedback
· Motivate/building teamwork among colleagues & maintain good communication and good working environment
· Achieve personal sales target and assist in achieving monthly sales target set out for the branch
· To assist in making cold-calls to customers
· Ensure all treatment rooms & consultation rooms are in good & conductive condition
· Ad-hoc responsibilities assigned by management
Requirements:
· Min. 5 years' working experience in the beauty wellness industry with proven sales record
· Independent, motivated, optimistic and possess initiative
· Highly motivated, sales driven and service oriented
· Good interpersonal skills and communication qualities
· Team player with ability to cooperate with colleagues and have strong leadership capabilities
· Willing to work retail hours (split shift work, weekends and public holidays)
· Passionate about the beauty and service industry
· Must be able to work night shift and split shift
· Must be able to work extra hours or weekend if needed
