Job Summary: The Admin cum Customer Service role at our enrichment centre involves providing administrative support and excellent customer service to students and parents. The role requires efficient handling of enquiries, maintaining records, and ensuring the smooth operation of the centre.
Key Responsibilities:
- Assist Centre Manager in handling and maintaining proper records of enquiries or feedback received from students/parents.
- Attending to phone and walk-in enquiries.
- Establishing and maintaining proper filing system to ensure smooth documentation and administration of the centre.
- Maintenance of office inventory and equipment.
- General administrative duties.
- Assist the trainers when necessary.
- Act in all respects according to the instructions and directions given to you by the Company through the Director and/or Centre Manager.
- Do all in your power to promote, develop, and extend the activities of the Company and at all times and in all respects conform to and comply with the proper and reasonable directions from the Director and/or Centre Manager.
- Be responsible to communicate with proper spoken and written English.
- Attending staff meetings & team building.
Qualifications and Skills:
- Proficient in English (spoken and written).
- Excellent customer service skills.
- Strong organizational and multitasking abilities.
- Proficient in MS Office (Word, Excel, SharePoint) and Google Drive.
- Previous experience in administrative or customer service roles is an advantage.
- Ability to work independently and as part of a team.
Working Hours:
We have a requirement for a 5.5-day work week setup, comprising 3.5 days on weekdays and 2 days on the weekend (Saturday and Sunday). Your working hours for weekdays (Monday, Thursday, and Friday) will be from 1:00 PM to 8:00 PM. On Tuesday, your working hours will be from 1:00 PM to 4:00 PM. For the weekend (Saturday and Sunday), your working hours will be from 8:30 AM to 6:00 PM with a one-hour break. The break time is 30 minutes for any working day except Tuesday; you may decide your break hour, avoiding class start and ending times.
About First Step Academy:
First Step Academy is a leading educational institution in Singapore, dedicated to providing high-quality robotics and coding education to children. Our programs are designed to ignite a passion for technology and equip students with essential 21st-century skills. Through hands-on learning and creative problem-solving, we prepare our students for a future where technology and innovation are key.
Apply Today!
Ready to embark on a rewarding career with First Step Academy? Apply now and become a part of our mission to inspire and educate the next generation of innovators.
