Level 1 IT Field Engineer

Technical Responsibilities

1. Installation and Setup
   • Installation and basic configuration of Servers, Network switches, Routers and security appliances like Firewalls at client sites.
   • Provide assistance on all physical activities during Staging, migration and UAT.
   • Patch Management: Assist with the deployment of software updates and patches.
   • Take remote assistance from Senior engineers and TAC when needed.
   • Basic knowledge of Routing, switching, wireless and firewalls.
2. Troubleshooting and Maintenance
   • Diagnose and resolve hardware and software issues on-site.
   • Perform routine maintenance and updates on IT systems to ensure optimal performance.
   • Provide support for network connectivity issues, including LAN/WAN, wireless networks, and VPNs.
   • Connectivity Troubleshooting: Diagnose and resolve basic systems and network issues, escalating to level 2 support if necessary.
   • Create TAC case with vendors when needed.
3. Network Management
   • Assist in setting up and configuring network infrastructure, including routers, switches, and firewalls.
   • Monitor network performance and troubleshoot network problems.
4. System Upgrades and Repairs
   • Carry out hardware upgrades, repairs, and replacements as needed.
   • Update software Applications, Firmware and operating systems to the latest versions.

Project Management

1. Project Execution
   • Participate in IT projects including new installations, migrations, and infrastructure upgrades.
   • Join Project calls and understand the project scope and timelines.
   • Assist Project team on the onsite related activities.
2. Planning and Coordination
   • Coordinate with vendors and suppliers for the procurement of IT equipment and services.
   • Plan and execute scheduled maintenance and upgrades to minimize downtime.

Client and Team Interaction

1. Client Support
   • Provide on-site technical support and assistance to clients.
   • Communicate effectively with clients to understand their IT needs and provide solutions.
2. Documentation
   • Maintain detailed records of installations, configurations, and repairs.
   • Document and report any recurring issues and propose solutions to prevent future occurrences.
3. Team Collaboration
   • Work closely with other IT professionals and departments to ensure coordinated and efficient service delivery.
   • Assist in the development and implementation of IT policies and procedures.

Certifications from the vendors below will be an added advantage.

• Cisco
• Fortinet
• Huawei