Job Description:
- He/She will be a Technical RUN expert for all Network Security services in CA-CIB.
- Provide support and act as the last level of escalation point for all production support activities within the Network Security operations team in Singapore.
- He/She is accountable for the overall health and stability of the technical solutions within his scope.
- He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.
- He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
- The 20-member Network-Security team operates the RUN activities and delivers projects for its infrastructure scope.
- An Expert has a wide spectrum of responsibilities and actions.
- As an expert of his/her team, he/she: assigns technical tasks and manages delegation for technical issues, animates the team to encourage collaboration and sharing of best practices.
- Has a role in supporting technical skills development and provides training when required.
- Supports new technologies and leverages them to provide consistency of service across streams.
- Manages service improvements for all Network and Security services supported throughout the organization, documents, reviews, maintains and shares relevant technical information to the team provides technical direction.
- Supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA.
- Implements and develops improvements based on LEAN-CA-CIB best practices.
- Focuses on automation and optimum use of the team to improve efficiency, drives and delivers root cause for any high severity issue, reviews technology changes to identify potential risks.
- Is responsible for problem management and resolution Perform real-time analysis and trending of security systems.
- Respond to user incident reports and evaluates the type and severity of security events.
- Identify recurring security issues and risks and develops mitigation plans and recommends process improvements. Interpret and apply security policies and procedures.
- Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
- As an experienced professional in Network-Security Services, he/she: supports his/her team during diagnosis when technical issues rise in his/her scope of expertise, is aware of the global IT structure so that he/she anticipates interrelationships within the organization, engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects.
- Facilitates transformation projects and suggest future directions for new areas of improvement and change, guarantees the production readiness and license to operate of new projects and solutions is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role.
- Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations.
- Actively assists in identifying the most technical skilled candidates for open roles, technically coach and develop partner resources to improve quality and productivity.
- Define the technical skillset required to support CA-CIB technologies.
- As the escalation point of contact for Clients, he/she: manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.
- Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time.
- Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
- Complete all mandatory training as required to attain and maintain competence.
Requirements:
- 15+ years of Experience in managing network and security infra.
- 10+ years Experience in handling major network security projects (ex: SDWAN )
- 10+ years Experience in handling Firewalls/IPS/F5/Pulse/Proxies, Routers/Switches.
- At least a Bachelor’s degree in any of these faculties: Computer Science
Information Technology, Programming & Systems Analysis, Science (Computer Studies) - Working Hours: Primarily match Europe business hours
- On-call support will be expected on a rotational basis
