Job Overview

The technical delivery team is responsible for the deployment of Opus 2’s services to hearing room locations. This will include the planning/preparation of the equipment needed for the hearing/service, the logistical deployment of the service, the configuration and setup, the support of the service, the breakdown and removal of equipment.

This client facing position has large client base which means it is essential to both integrate and work with our clients as closely as possible. The team provides other technical services:

• Interpretation.
• Video Conferencing Services.
• Bespoke Trial Consultancy/ Inquiry Design Service.
• Realtime/ Audio Streaming Services.
• Transcription Services Support.

Duties and Responsibilities

• Consultation - work with the case managers and operational teams on dealing with technical support/issues.
• Innovation - assisting and developing new ways in which Opus 2 engage/interact with the clients for provisioning our services.
• Processes - working closely with the case managers to ensure that installations are carried out within the specified timeframe and guidelines.
• Provide feedback to the technical delivery team regarding specific installations and client issues onsite.
• Ensure that all processes are followed and quality control the technical delivery teams’ installations.
• Consultation - designing technical audio/video/network solutions for the hearing room.
• Operating bespoke court reporting software and being able to provide support.
• Provide technical standby support (onsite and offsite) for all hearing venues as directed by your manager.
• Other administrative duties as required.

Person Specification

• § Bright and engaging, with a willingness to learn and use initiative.
• § Awareness around AV/Multimedia/Networks with an interest in technology.
• § Excellent verbal and written communication skills.
• § Strong attention to detail, time management and the ability to juggle tasks, adapt and work under
• § pressure.
• § Team player with a flexible attitude to meet the changing needs of the business and our clients.

TheTechnical Delivery Officer will be the flexible member to the team who is willing to work remotely to deploy our services. They will be used on various remote project work so flexibility is an important part of the role and travel will occur on a regular basis. Typical working hours are from 9:00am – 6:00pm. Evening and weekend work may be required.

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Perkbox Scheme.
• Additional Childcare Leave.
• A day of leave to volunteer for charity.
• Accessible and modern office spaces.
• Company social events.

Equal Opportunities

Opus 2 International is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list.

As a Disability Confident Committed Employer, we have committed to ensure our recruitment process is inclusive and accessible.

Recruitment Privacy Policy

Opus 2 is a privacy conscious organisation, committed to protecting the privacy of our people and those who seek employment with us. It is important to us that you understand what information we collect, how we use it and how we protect it. This information, alongside the rights available to you in respect of the personal data you share with us, is set out in our Privacy Policy and we would encourage you to read and ensure you understand it.

Unfortunately, we are unable to respond to all applications. If you have not been contacted within one week of your application, then it is likely you have been unsuccessful.