Description
Responsibilities:
• Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy.
• Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications. • Provides Salesforce architecture design expertise in integrating the Salesforce solution to client’s ecosystems. • Provide Solution Blueprinting, mapping Salesforce features to Business requirements. In line with the 80:20 rule. • Provide technical governance and risk management during presales and delivery
• Develop creative solutions that solve our client’s business and technical problems.
• Leads and facilitates project delivery to define business, functional, and technical requirements.
• Capable of defining business processes using CRM & SFDC best practices
• Provide coaching and establishing standards to development team during the implementation phase.
• Preparation of Demonstration, orchestrating Proof of Concepts and benefit realization
• Manages direct reports and mentors junior team members • Engagement with clients’ stakeholders to understand their needs, provide meaningful solutions and build strong relationships to be the trusted partner.
• Perform solution effort sizing and define delivery plan.
• Assess, advocate for and approve external technologies, such as Salesforce AppExchange packages, for their suitability.
• Engage in practice development initiatives and runs knowledge sharing forum.
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 10 years of hands-on experience with Salesforce development and architecture.
• Extensive experience with Salesforce OMNI Studio, including configuration, customization, and integration.
• Familiarity with the public sector solution and industry.
• Work closely with the client to understand their requirements and preferences regarding the UI built using Flexcards and Omniscripts.
• well-versed in OmniStudio to guide decisions related to the user interface (UI) transition.
• OmniStudio certifications is a plus.
• Proven expertise in designing and implementing scalable and high-performance solutions on the Salesforce platform.
• Strong knowledge of Salesforce configuration, customization, and integration.
• Excellent problem-solving and troubleshooting skills.
• Salesforce certifications such as Certified Application Architect, Certified System Architect, or Certified Technical Architect are highly desirable.
• Effective communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
