Responsibilities:
- Ensure all warranty claims are submitted according to the manufacturer’s warranty policy and procedures.
- Maintain warranty and credit database.
- Ensure all warranty claims are properly documented and filed.
- Follow up on any upstanding warranty issues with the manufacturer.
- Supervise warranty administrator.
- Highlight and monitor new technicial issues in manufacturer’s Technical Escalation System (TES).
- Compile and update new model vehicle issues to manufacturer for analysis and improvement.
- Any other tasks assigned by Manager.
Requirements:
- Minimum Diploma with at least 3 years of supervisory experience.
- Excellent communication and interpersonal skills.
- Proficient in MS Office.
