To manage a team of support engineers (both local and offshore) for System Maintenance to support Govt Project.
Responsibilities:
Maintenance & System Activities:
· Ensure preventive and corrective maintenance activities are performed promptly in good quality
· Providing support to Customers for any System security review and audit activities
· Review and refine SOPs in place
Incident Management:
· Ensure 24/7 Service Level Agreement (SLA) is met as the system is a mission-critical Ops system
· Maintaining a log of all support cases, the time taken to resolve them, and the solutions. For problems that require third-party contractors for troubleshooting and rectification, the Project Manager shall follow through with the third-party contractors.
· Provide Incident Reports with root cause analysis and resolution details.
Change Request:
· Manage Change Requests and implementation of Change Request. Note that there may be urgent CRs that need to be assessed and communicated with customers with short turnaround time.
Project Management:
· Provide monthly reports on time and conduct regular meetings with customers for updates
Requirement:
- Degree in Computer Science or IT-related disciplines.
- Minimally 3-5 Year of experience as an IT System Maintenance Manager. Preferably with experience managing large-scale IT enterprise project (>15M$).
- Possess good analytical skills and ability to communicate with customers at all levels.
- Ability to write and present to customers at all levels
AMK area
Maestro HR
damien lee tian hong
R11066726
16C8462
