Call Centre Manager
- 12 months contract
The Client
- MNC IT Consulting
The Opportunity
- Provide leadership and regular coaching to Team Leaders and Agents.
- Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
- Work closely with HR to ensure fast, effective, and quality staff recruitment Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
- This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
- Conduct consistent reviews of staff performance to identify training gaps and needs
- Take ownership and resolve any urgent or critical issues escalated by the Client or team
- Work closely with Client to support investigation and service recovery process
Your Background
- Degree in business administration, management, or a related field, with at least 5 years of experience in managerial positions in the contact center industry.
- Excellent communication, interpersonal, and leadership skills
- Ability to work well under pressure and manage multiple tasks simultaneously.
Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248
