About Us:
Headquartered in London and New York, BGC Partners (NASDAQ: BGCP) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participates. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets.
Job department
Hybrid Services is a function dedicated to providing excellence in electronic trade execution and risk management. We strive to increase e-revenue and overall volume by facilitating the provision of additional liquidity via the commercial use of technology.
Job purpose
The purpose of this role is to provide internal and external client support for our hybrid trading platforms across our APAC footprint. Our clients can execute on our trading platforms and have access to our high performing voice brokers with a focus on Rates, Credit and FX.
Key Accountabilities:
External Client Management
- Build and maintain relationships with clients’ front and middle offices
- Maintain a 360-degree relationship with existing clients with a full overview of client set up and preferences to aid electronic engagement and increase electronic revenue
- KYC - understand specific client requirements and pitch features and benefits of the platform to identify and create competitive advantage
- Identify new opportunities to develop the continued growth of electronic volume, revenue and number of counterparties using the platform
- Tracks customer activity in our internal CRM system to execute on account strategy and identify additional opportunities
- Manage the on boarding process from a legal and risk perspective
- Provide onsite training to traders and monitor platform usage
Internal Client Management
- Partner with voice brokers and build strong business relationships internally to increase electronic trades and overall revenue via our state-of-the art trading platform
- Train brokers on using our hybrid platforms or any other new systems
- Act as the interface between brokers and our electronic operations and technology teams
- Compile weekly report of key highlights for senior management, summarising client feedback, market intelligence, competitor information and action points
Skills Required:
- Excellent communications in English is required, any additional language is a plus
- Client-facing experience and ability to build both internal and external relationships
- Any prior PR / Marketing / Business Development experience is preferred
- Problem solving-ability to understand, articulate, structure, and solve client needs
- Good Microsoft Application knowledge (Excel, Power Point, Project)
- Excellent communication and presentation skills
- Great organisational skills and an outgoing and proactive attitude
