Overview
In this role you will support the management in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate and manage outlet activities to achieve business synergy.
Responsibilities
· Manage and be accountable for outlets’ overall operations
· Assist LWB’s Quality Assurance Executive to ensure outlet operations are compliant with ISO standards
· Update training handbook and standard operating procedures for outlet operations
· Manage outlet schedules
· Develop strategies and streamline work processes to improve productivity
· Ensure that outlets’ premises are in good working condition
· Lead, motivate and train the outlet team to boost staff morale and facilitate succession planning
· Forecast resource and manpower needs
· Formulate strategies to minimise waste production
· Work with the Strategy team to plan, develop and implement sales target, strategies and monitoring mechanisms to achieve outlet revenue growth
· Conduct preliminary performance appraisal and exit interviews
· To manage outlet staff grievances and conflicts and issue disciplinary action when necessary
· Provide timely outlet activity reports to the management
Minimum qualifications
· Proven track record in leading a team
· Experience in F&B operations
Requirements
· Good communication and interpersonal skills
· Good team player
· Able to work within deadlines and well-organised
· Positive attitude and eager to learn
· Display strong initiative and able to work independently
· Thrive in a fast-paced environment and able to adapt quickly
